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Product LocationNairobi, Kenya
The refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, This quality evaluation process may take up to 7 days. A refund notification shall be sent via email once the process is finalized
If you would prefer to repurchase, a refund voucher shall be processed and this must be indicated when you request for a return when contacting our Customer Service. In the event you would prefer a cash refund, the refund methods available according to payment methods are:
|Payment methods||Refund methods|
|Mobile Money||Mobile Money or Refund voucher|
|Bank Transfer||Refund voucher or Bank Transfer|
|Refund Voucher||Refund voucher Only|
Once you select your preferred method of refund you will not be in a position to change it.